Contact Slots Not On Gamstop – Questions and Corrections

This is the place to contact the Slots Not On Gamstop editorial team. You can write to us about something on the site that looks wrong, a question about how we review casinos, or a suggestion for a guide we should add. This page explains what we can help with, what we can't, and where to go for problems that belong with a casino or a regulator.

What we can help with

We are an independent research and comparison site. We publish reviews and guides about casinos that operate outside GAMSTOP, covering bonuses, wagering requirements, payments, withdrawals, games and sports betting. Messages we can act on include:

Corrections: a bonus figure, payment method or rule that no longer matches what a casino currently states. Bonus terms change often, so tell us which page and which detail you mean.
Questions about our reviews: why a casino sits where it does, or what a term such as wagering requirements or a cashout limit means in practice.
Topic suggestions: a feature, payment type or game category you would like explained.
Editorial or business enquiries: please say who you represent and what you have in mind.

What we can't do

We don't run any casino, so we can't see accounts, deposits, bonuses or withdrawals. That means we cannot:

release, speed up or reverse a withdrawal;
settle a dispute or make a casino reopen an account;
confirm whether a particular bonus will be credited to you;
remove a self-exclusion, including one registered with GAMSTOP.

Commercial relationships do not decide our rankings, and we cannot change a review at a casino's request unless the correction is factual and supportable.

How to write to us so we can reply properly

Give the page address or the name of the casino you are asking about.
Say what you saw, and when. Terms are time-sensitive, so a date helps.
If you are flagging an error, include where you found the correct information, such as the casino's own terms page.
Leave out passwords, full card numbers and identity documents. We never need them.

We read every message. We can't promise a set reply time, but factual corrections are checked against the casino's current published terms before any change is made.

If your problem is with a casino

Start with the casino's own customer support and keep copies of chats, emails and screenshots. Check the terms you accepted, especially those on wagering, maximum bets, expiry dates and verification. If the casino has a formal complaints procedure, use it and note the dates. Many overseas-licensed casinos rely on their licensing body or an approved dispute service rather than a UK route, so it is worth finding out which applies before you deposit. Our guide to non GAMSTOP casinos explains what to look for in licensing, withdrawals and protections.

Support if gambling is causing you harm

If gambling is affecting your money, mood or relationships, help is available and free. GamCare runs the National Gambling Helpline on 0808 8020 133, and you can also use its web chat. GAMSTOP lets you self-exclude from online gambling companies licensed in Great Britain. Deposit and loss limits, and gambling blocking software, can add further protection. Gambling should never be treated as a source of income or a way out of debt. If you are in financial difficulty, a free debt advice service can help.

Non GAMSTOP casinos are generally not part of the GAMSTOP scheme. If you have excluded yourself, think carefully before using them. You can write to us if you want pointers to support services, and we will share them without judgement.

Who this site is for

Our content is written for adults aged 18 or over. Nothing here is a recommendation to gamble, and nothing guarantees winnings or withdrawals. Some links on the site may earn us commission, which does not affect how casinos are assessed.